Module 1: Introduction to Social & Human Services

• Overview of the Human Services Field

• Roles & Responsibilities of a Social & Human Service Assistant

• Settings: Nonprofits, Healthcare, Schools, Government, Community Agencies

• Professional Conduct & Workplace Expectations

Module 2: Human Growth & Development

• Life Span Development

• Family Systems & Dynamics

• Cultural Diversity & Inclusion

• TraumaInformed Care Principles

Module 3: Communication & Interpersonal Skills

• Effective Verbal & NonVerbal Communication

• Active Listening & Interviewing Techniques

• Conflict Resolution

• Professional Boundaries

• Documentation & Writing Report

Module 4: Case Management & Client Support

• Client Intake & Assessment

• Case Planning & Goal Setting

• Monitoring Progress & FollowUps

• Referral Processes

• Advocacy & Client Empowerment

Module 5: Ethics, Laws & Confidentiality

• Ethical Standards in Human Services

• Client Rights & Responsibilities

• HIPAA & Confidentiality

• Mandatory Reporting

• Professional Accountability

Module 6: Mental Health & Behavioral Health Basics

• Common Mental Health Disorders

• Substance Use & Addiction Awareness

• Crisis Intervention Basics

• Suicide Prevention Awareness

• Community Mental Health Resources

Module 7: Social Welfare & Community Resources

• Social Service Systems & Programs

• Housing, Food Assistance, Employment Services

• Child & Family Services

• Elder & Disability Services

• Navigating Government & Community Agencies

Module 8: Special Populations

• Children & Adolescents

• Elderly Clients

• Individuals with Disabilities

• Homeless & AtRisk Populations

• Immigrant & Refugee Services

Module 9: Career Readiness & Professional Development

• Resume & Cover Letter Preparation

• Interview Skills

• Workplace Communication

• Professional Ethics & SelfCare

• Job Search Strategies

A registration fee of $75 is required for each course.